What should I do if my payment fails?

In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.

My card payment is declined

We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account.

Money is debited but I haven't received any confirmation?

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.

Can I pay with 2 different credit cards?

We only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment.

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

• Credit cards - All major credit cards

• Net Banking - All major banks

• Debit card - All major banks

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at info@unnamra.com along with the screenshots of the transaction details, and we will resolve it for you. Our customer care team is available from Monday to Saturday, 9:30 AM till 7:30 PM IST.

How do I use Credit Notes for making payments?

1. To redeem a credit note, we request you to sign in/login to our website with your registered email Id.

2.Select products you wish to purchase.

3. Come to the checkout page.

4. Fill in shipping information.

5. Do not enter credit note details in the gift voucher box.

6. Come to the payment page.

7. You will see a checkbox which says to use credits worth XYZ amount.

8.Select that box and then complete the balance payment.

Where can I purchase a gift card?

• Gift cards can be purchased at our store or online. You may pick one of the suggested denominations or enter the amount of your choice (Rs.1000,Rs.2000, Rs.5000).

• Gift cards cannot be purchased using credit notes.

• No offers/codes will be applicable while purchasing a Gift Card.